FAQ

We’ve compiled a comprehensive list of questions and answers and we hope we have covered everything you’ll need to know.

MOST COMMON FREQUENTLY ASKED QUESTIONS

 

When did Desi Movers started offering its services for moving?

Desi Movers had been serving Bay Area residence since 2004 but it has been under newer management and solely own by Jagmohan Singh since 2009. Desi Movers begin to offer it services all over California in 2012.

 

How Do I Know my move will be safe with Desi Movers?

It does not matter if the move is for studio size room or a full size family home. Our movers are professionally trained to offer the same care and attention to all moves equally. Please review us on Yelp.com to find out what our customers felt with our services and also do review 100+ filter reviews as well.

 

When Should I Contact Desi Movers?

Even though we specialize in last minute moving, it is recommended that you contact us about three to six weeks before your move date. This will give you enough time to work on a precise moving plan with your relocation consultant and handle all preparations with ease. That being said, Desi Movers is able to provide last minute relocation solutions even for customers that need to move on the very next day!

 

What Information Should I Provide My Estimator?

Other than the inventory list, you should notify your Desi Movers Consultant about any access difficulties, storage needs, building management requirements, delivery restrictions, flights of stairs and other moving related issues.

 

Will Desi Movers Be Able to Pack for Me?

Desi Movers does offer packing services. Please contact us to obtain more information.  

 

Does Desi Movers Provide Storage Services?

Yes. If you are in need to storage your furniture before moving into your newer home we will work with you to choose the right storage size for your items and store it for you. Once you are ready to move you may contact Desi Movers or any other moving company to meet you at the storage location to load and unload at your newer home.

 

How liable is the moving company for any damage?

 

According to the U.S Department of Transportation Federal Motor Carrier Safety Administration, all moving companies are liable for the value of any good they transport. This means they cannot damage your possessions and claim they have no responsibility, but it's also no guarantee of safety. Under Federal law, interstate movers must offer two different liability options referred to as valuation coverage: (1) Full Value Protection and (2) Released Value

 

(1) Full Value Protection

Under Full Value Protection, your mover is liable for the replacement value of lost or damaged goods in your entire shipment. This is the more comprehensive plan available for the protection of your belongings. Unless you select the alternative level of of liability described below—Released Value—your mover will transport your shipment under the Full Value Protection level of liability. If any article is lost, destroyed or damaged while in your mover's custody, your mover will, at its discretion, offer to do one (1) of the following for each item:

  • Repair the item

  • Replace with a similar item

  • Make a cash settlement for the cost of the repair or the  current market replacement value

The exact cost for Full Value Protection varies by mover and may be subject to various deductible levels of liability that may reduce your cost.

 

(2) Released Value

Your other option is released value. This adds no extra cost to your move but significantly reduces the amount your moving company has to pay in the event of breakage. With released value, the company is responsible for no more than 60 cents per pound per item. In other words, if you have a 50-pound coffee table worth $1,000 that is damaged, the mover only has to pay $30 ($0.60 x 50). Choosing released value requires you to sign a wavier on your bill of lading before the move. But remember, it compensates you according to the weight of the item, not its actual value.

 

Full Value Protection and Released Value are not insurance policies governed by State insurance laws; instead, they are Federal contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation. These valuation requirements are regulated at the federal, not state level.

 

Is there anything you won’t move?

Anything that is flammable, corrosive or explosive cannot be moved. In other words, we will be happy to move your BBQ grill, but please make separate arrangements for your propane tank and any gasoline that you might have that requires with moving. It is considered extremely dangerous to move flammable items and Desi Movers cannot take such risk. So please do make separate arrangements for gas tanks and liquid fluids.

 

Do you move pianos?

We know pianos are one of the most expensive if not the most valuable item you might own. In past, we had moves pianos with extreme care. Please contact us for pricing for your piano.

 

Do the movers take a lunch break?

If you move is done prior to lunch then they will not take a lunch break. But if you move requires longer hours to move than there will be a lunch break and If they do, you will not be charged for that time.

 

Will Desi Movers Disassemble Furniture?

Our movers will be prepared for basic disassembly, including beds and removing mirrors from dressers.

 

Can I leave clothing in my dressers?

It’s recommended that only light items be left in the dressers. Too much weight can damage the dresser during the moving process and Desi Movers cannot be liable for the damage that caused by the owners itself.

 

Do I Need To Tip Movers?

Giving Tip to movers is just as going to restaurant and giving tip to your waiter because of his/her service to you. Although it’s not required, many of our customers have shown their appreciation by tipping the movers because at the end of the move these movers provided a service to you.

 

Additional Frequently Asked Questions

 

What is a binding estimate?

A binding estimate is a contract that specifies, in advance, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination, the total cost will increase.

 

What is a non-binding estimate?

A non-binding estimate charges you according to the actual weight of your shipment and the actual cost of the services that are performed. You will still go though the estimating process to determine what your shipment may cost.

To verify the weight of your shipment, the driver will weigh his trailer prior to loading your shipment. Once your shipment is on board, the driver will weigh his trailer again. All other charges will be calculated at your origin address. If there are any additional charges that are incurred during the delivery process, the driver will provide you with the additional cost. This is a rare event, but it may occur.

 

How is the cost of my shipment calculated?

If you are moving to a new state, the charges are based on the weight of your shipment and mileage. These are referred to as the transportation charges. There are a variety of different charges that could appear on your estimate, so be sure to ask your relocation consultant to explain each item charge for you. Some of the additional charges that may appear include packing, crating, valuation or coverage, bulky article charge for oversized items and extra labor. Again, be certain you understand these charges so that you can accurately compare the estimates you receive.

 

How should I pay and what are the payment methods?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash, certified check or money order or whatever the payment options accepted by the moving company. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with the relocation consultant and/or the customer service representative assigned to your shipment. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.

 

What is an order for service?

All movers are required to prepare an Order for Service before they transport your shipment. The order for service provides you with written confirmation of the services that you requested to be performed in conjunction with your shipment. It lists the agreed upon dates for the pickup and delivery of your shipment and the amount of valuation that you requested, along with any special services that you ordered and a place and telephone number where the mover can contact you during the move.

The order for service also shows the charges that you will be assessed for your move.

 

What is a Bill of Lading?

Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your goods and the contract with your mover for their transportation. The driver who loads your shipment must give you a copy of the bill of lading.

 

It is your responsibility to read and understand the information on the bill of lading before you sign it. The bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms and conditions for payment of the total charges and the maximum amount required to be paid at the time of delivery if you are moving under a non-binding estimate. Information regarding the valuation of your shipment and the amount the mover will be liable for in the event of loss or damage is also shown.

 

Can I pack anything in the drawers of my dresser or desk?

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

 

Will the driver load all the boxes that I packed?

Yes, as long as the driver deems them safe for transport.

 

Can I pack and move my plants?

Most moving companies will not take your plants. The stress and heat of being inside of the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Be sure to understand your state's regulations prior to moving the plants in your own vehicle.

 

What should I do with my jewelry and other valuable items?

Items of extraordinary value such as jewelry, money, antiques and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

 

In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign your mover's version of a high value inventory form. Also be sure to sign the "Extraordinary (Unusual) Value Article Declaration" box on the Bill of Lading.

 

Each mover has a slightly different procedure to follow as it relates to high value items. Ask your relocation consultant to provide you with an explanation of their process. This is a confusing but important task, so make sure that you clearly understand the rules prior to load day.

 

How Was Desi Movers Moving FAQ?

 

Did we answer all your moving questions through our FAQ moving checklist? If not, feel free to contact us regarding any further moving questions you may have about your upcoming relocation.